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Welcome to the Infohub. Search for the latest self-help guides to help make your life that little bit easier. 

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Thawing pipes

What you will need

Kettle or pan

Water

Step 1

You should never attempt to thaw a condensate pipe above waist level, or disconnect the condensate pipe in order to do so.

You should also never attempt to access the condensate pipe or any other pipe work within the boiler.

Step 2

You will most likely find your pipe outside generally on the other side of the wall that your boiler is situated on. Most of the time it will be a white pipe coming from your house and going into the ground.

Step 3

Gently heat some water (not boiling) by using a kettle or a microwave and pour over the end of the pipe where it is frozen using a suitable container like a watering can.

Step 4

If the pipe is still frozen try and hold a hot water bottle or heat wrap around the condensate pipe.

Step 5

Once the pipe has thawed you should re-set your boiler by holding in the reset button for 10 seconds and wait for the boiler to refire. For more information on resetting your boiler you can read our ‘how to reset your boiler’ infosheet on our website.

Step 6

Finally, you should always beware of ice on the ground that will form from the water you have poured. The last thing you want to do is slip and have hot water over you.

To download and print off an info sheet please click here.

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