Equality and diversity is about providing equal opportunities to all and valuing the diversity of the communities we serve.

We have in place a number of measures to make sure we make it as simple as possible for all our customers to access our services.

This includes providing:

• Information leaflets, newsletters, forms and letters in large print, Braille and audio tape or in another language on request;
• Leaflets that are easy to read. They are checked out by our customers before they are printed;
• Translators on request;
• A hearing loop in our reception;
• Wheelchair access;
• A service that allows you to be visited in your home, if you are unable to visit our office;
• Aids and adaptions in homes to meet the needs of people who have long term illness, health problems or disabilities;
• Opportunities to get involved in influencing and shaping our services through groups such as tenants and residents associations or by becoming an armchair consultee. (Find out more by checking out the Have Your Say section);
• A pro-active and professional specialist Anti-Social Behaviour Unit to ensure local communities remain safe and secure;
• And we also promote a culture within the organisation of diversity and equality to raise awareness.

If you have any views or would like to make any suggestions about how we can improve our services then please let us know. Call us on 0800 027 2057 or emailinfo@acisgroup.co.uk