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We are pleased to present our annual report for the year ending 31 March 2011, which takes a look back at our performance andachievements. It also sets out how we meet the new standards that came into force from 1 April 2010. We hope that you find this report both interesting and informative.
To view the Annual Report to Tenants 2010/11, please follow the link below:
Annual Report to Tenants
Please find below a list of supporting documents referred to in the Annual Report to Tenants.
Allocations - a summary of who we let our properties to
Annual Performance Report 2010/11
Anti-social behaviour policy
Community Cohesion Strategy
Local Offers
Decent Homes+ Standard information
Neighbourhood and Estate Management Policy
Health and safety policies:
Lettable standard for empty properties policy
Points-based allocations policy
Rent collection and arrears management policy
Repairs and maintenance policy
Resident Involvement Statement 2011/12
'Right first time' repair definition
Tenant Handbook
Tenant Involvement handbook/structure
Value for Money Strategy
