Visions, Values and Priorities

Our Vision

"To create opportunities for people to have better lives through the provision of better homes and better services."


Our Values

  • Honest... We will be honest, open and fair in all our dealings.
  • Respectful... We will respect and value the views, ideas, feelings and opinions of everyone we deal with and will respond to the diverse make-up of our communities.
  • Positive... We will be positive in our outlook and everything we do.
  • Enthusiastic... We will energetically strive to meet customer aspirations and to continuously improve everything we do.
  • Collaborative... We will work to achieve common goals and objectives by developing and maintaining inclusive, co-operative and positive working relationships.
  • Customer Led... We will engage our customers and enable them to positively influence our business.

Our Strategic Priorities:

In order to achieve our vision we have developed three key themes and will focus on achieving the following outcomes:


Putting people first

  • We will deliver accessible, relevant, high quality customer focussed services
  • We will promote inclusion and independence
  • We will be a knowledgeable and learning organisation
  • We will develop and empower our people
  • We will deliver business results which demonstrate effective and efficient performance


Creating better places to live

  • We will invest in homes and neighbourhoods
  • We will develop our work on environmental sustainability
  • We will invest to develop healthy, wealthy and wise communities


Growing our business

  • We will develop more homes for more people
  • We will maximise opportunities that add value


For more information please view our Corporate Strategy 2009-19.

                  BUsiness for Neighbourhoods Accreditation ASB Accreditation Tenant Participation Accreditation Investor in People Positive about Disabled People Investors In Diversity