How you have made a difference
2008/09 saw Acis achieve TPAS (Tenants Participatory Advisory Service) accreditation, a quality mark demonstrating that we have made strides forward in our commitment to involving customers. The award gives recognition to the work staff, and more importantly our customers, have put into Resident Involvement.
TPAS say:
“Our assessment method produces a strong and reliable measure of the quality of a landlord’s resident involvement. Only the highest scoring landlords achieve our accreditation”.
We are always looking for opportunities to improve our services through Resident Involvement and will report positive impacts to our customers in a variety of ways, including:
· Resident Involvement Statement
This document outlines the past year’s achievements in Resident Involvement and future priorities
Click on the link to view Resident Involvement Statement 2009/2010
· Impact Assessment Bank
All customer contact that has resulted in service or policy change is recorded here so that we can measure how useful Resident Involvement has been
You Ask, We Deliver
Customer suggestions, comments and complaints are used to improve services and these are reported in our customer newsletters. A recent example was suggestions from Sheffield tenants to provide “security measures” to properties due to concerns of ASB on the estates. We have planned to make windows, doors and lighting to the secure by design standard on all our properties in Sheffield.
For more information about making a difference with Acis Group please click on the link to view our guide Get involved make a difference...
If you would like to get involved please click on the link to download an application form Make a difference...get involved application form
