There are a number of ways repairs can be reported. You can:
- Click here to report your repair online - NON EMERGENCY ONLY
- Phone our freephone number 0800 027 2057
- Let us know by visiting Acis House, Gainsborough
- Write to us
- Send a fax to 01427 679679
- Send a text message to 07800 002270
To provide a fast and efficient service our repairs team will need the following information:
- Your name
- Your address
- Contact number, if available
- As much information as possible about your repair
- When you will be available for our repair team to visit and inspect or carry out the repair.
Will an inspector visit to look at the repair?
No, not always. So that we can complete your repair quickly, we use a system called 'Repairs Locator Plus'. It helps us identify most repairs over the phone and cuts down the time it takes to complete your repair.
If an inspection is needed an appointment will be arranged with you. Once the inspection has taken place, an appointment will be set to complete the repair.
