latest news
Welcome to the latest news section of our website. Below you will find the latest news story from Acis.
You can also view recent news stories about Acis from the last few months in our news releases page.
Older news stories from the last few years can be viewed in our news archive page.
Additionally, you can view electronic versions of our customer newsletter, Home News. To read the latest edition of Home News, as well as past issues, visit our newsletter page.
Upcoming events
Local offers road shows
A series of summer road shows are being held in July and August at various locations across Lincolnshire and in Sheffield. Please drop in and let us know what you think about local offers.
- Lower Manor Fun Day, Alison Business Park, Sheffield - Saturday 17 July 2010, 11am-4pm
- Park Springs Community Centre, Gainsborough - Wednesday 21 July 2010, 10am-4pm
- Caistor Town Hall - Thursday 22 July 2010, 10am-4pm
- Bardney Village Hall - Thursday 29 July 2010, 10am-4pm
- Ulley Road TARA rooms, Woodthorpe, Sheffield - Wednesday 4 August 2010, 10am-4pm
For more information about local offers please visit our local offers page.
Latest news story from Acis...
Acis achieve customer service excellence
Lincolnshire based housing association Acis Group has recently been accredited with the nationally recognised Customer Service Excellence standard. Customer Service Excellence is a government standard that was developed to offer public services a practical tool for driving customer-focused change within their organisation.
Acis, who own and manage over 5,000 homes across Lincolnshire, Nottinghamshire and South Yorkshire, achieved the standard following a rigorous assessment process involving employees and tenant customers.
The assessment provided very positive feedback following work carried out onsite. Staff were found to be helpful and enthusiastic when attending meeting sessions and as part of the assessment process, groups of Acis tenants were also met with to provide feedback about how they found the service.
Customer Service Excellence is designed to operate on three distinct levels, being a driver of continuous improvement, a skills development tool and an independent validation of achievement.
The achievement reflects the commitment and considerable progress that Acis has made as a company to put people first and focus on customer excellence in delivering services. It is testimony to hard work over a sustained period, and the willingness of many staff to go the extra mile.
