How long will it take for my repair to be completed?
All repairs are categorised into response periods depending on the type of repair.
- Emergency Repairs are completed within 24 hours.
- Urgent Repairs are completed with 7 calendar days.
- Routine Repairs are completed within 28 calendar days.
A full definition of what repair falls into which category are shown in our Guide to Repairs Service leaflet.
However, the following briefly summarises the likely categories.
Emergency
- Burst water main
- Loss of electricity to sockets and lights
- Fire damage
- Loss of heating to vulnerable tenants in winter periods
- Loss of hot water to vulnerable tenants in winter periods
- Breach of security
- Gas leak
Urgent
- Minor plumbing leaks
- Heating faults
- Minor electrical faults
- Damage to stair treads
Routine
- All general joinery repairs
- All general brickwork repairs
- Damp
- Day to day replacement items
- Leaking overflows
