What happens if I have an emergency repair outside normal hours?
Acis operates an emergency call out service out of normal working hours. All you need do is call freephone 0800 027 2057.
This service should only be used when a true emergency is present and you cannot manage until the next working day. This may include:
- Burst water main;
- Loss of electricity to sockets and lighting;
- Loss of heating to vulnerable tenants in winter periods;
- Loss of hot water to vulnerable tenants in winter periods;
- Breach of security;
- Gas leak;
- Fire damage.
For further guidance please refer to the Handbook.
Please only use this call-out service if it is a real emergency. You may be charged for a call-out if it proves not to be an emergency.
If the situation is not a health and safety risk, you may be asked to leave the problem until the next working day.