Acis has a list of Service Promises, which have been produced with the help of a number of resident groups. These Service Promises spell out what you can expect from us.
We monitor our performance through various ways ranging from customer 'Mystery Shopping' to internal audits. We also carry out spot checks and use computerised systems to measure the services we are offering such as telephone call-handling.
Click here to view our Customer Service Standards - promises to you
Although we do our best to deliver excellent service there may be times when we fall short of what you expect from us. Please let us know.
We continue to maintain and improve our levels of service. We can only do that from your feedback. So, if you do have something that you would like to say, please Contact Us to let us know your thoughts.
