Freephone: 0800 027 2057
As the Coronavirus situation continues to affect daily life, we’d like to assure you we’re here to help. The most important thing is to stay safe.
We remain as flexible as we can be, and in line with government guidance, we have begun to gradually open up our services again.
We are monitoring the situation daily, and should anything change we will communicate this with you.
If you, or someone in your household, is suffering from symptoms of potential or confirmed Coronavirus, or is part of the vulnerable group identified by the government, please let us know as soon as you can.
Read more about any changes to our services on our dedicated current service page.
For all the up-to-date advice on staying healthy, visit the Government website here.
Understandably, this is a very busy time and our phone lines are particularly busy. To help, we’ve answered some frequently asked questions below. If you still need to contact us, we’re here to help. You can call us on 0800 027 2057 or email us on firstname.lastname@example.org
The situation is a changing all the time, and we may need to change our services accordingly. Keep checking back here, or follow us on Facebook or Twitter, to see any important updates.
I might be struggling to pay my rent during this period. How can you help?
We fully understand the current situation is hard for many people. Rest assured; we will not evict anyone for non-payment of rent until at least the end of August. We are dealing with this on a case by case basis and our income management team are on hand to discuss this if you're worried. If you want to talk to someone, please give us a call on 0800 027 2057 during office hours or drop us a line and we can give you a call if you wish.
During any calls with our team, we may ask for your National Insurance number. This is to help us support any customers who are struggling with benefits and enable us to talk with DWP and housing benefits teams about your situation. However, you do not need to provide this information. It's not essential that people provide this and only asked as part of a wider offering of support. We wouldn't normally ask for this but we are trying to support customers as much as possible through this time.
You can also visit the Money Advice Service's website.
I had a repair booked before lockdown. Will it still go ahead?
If you had a repair booked in before the lockdown and it was cancelled, we are working towards being able to complete this for you. At this time, we are not working on routine repairs as we gradually build our service back up to full speed. However, when we are ready to attend routine repairs, those who had appointments cancelled will be prioritised to be seen first.
Can I report a new repair?
If your repair is classed as an emergency, then yes. We want to make sure your home is safe and secure. If you're unsure whether your repair is an emergency, click here see our repairs guidance here
If your repair is classed as a routine repair then we still aren't in a position quite yet to be able to book in these repairs. A full timeline of our plan to gradually build our repairs service back up can be found here - www.acisgroup.co.uk/currentservice
Do I need to make any preparations for any works to take place?
There are a few things you can do to help us, if we need to come and repair something during this time. Please respect social distancing guidelines and make sure our engineers will have clear access to the area, including any fuse box, stop tap or boiler if necessary. We’ll talk you through preparations on the phone as well. For a full list of expectations, see our current service page
I was due to have a stock condition survey. Is that going ahead?
At the moment, we won’t be carrying out any internal checks due to the current situation. There will be further letters and arrangements made for the other checks to happen when it is safe to do so.
Can I drop off keys/forms at the office?
We’re working in line with the government social distancing guidelines. We’d suggest you don’t leave your house unless absolutely necessary. If there are any keys or paperwork you need to urgently hand into Acis House in Gainsborough, we ask you to put them into our letterbox near the front door of the building ensuring your full name is clearly marked on the item.
On this page you'll find links to services and community initiatives to help you during these uncertain times.
These include shops who'll deliver groceries to your home, take-away meals for the vulnerable as well as mental health support and much more.
Support and guidance on a range of subjects is available from Citizens Advice, especially around work, benefits, schooling and cancelled holidays.
We're also going to attach links to local councils' websites where you can find useful information, updates, disruption of service notices, financial help and more.
We'll keep updating this page with new resources as they come in.
Take a look at the links below:
North East Lincolnshire
The virus has put massive strain on food production, food supply, supermarket retail, transport and delivery services.
If you're currently looking for a job, check out the #FeedTheNation campaign website where you'll find many jobs that support the UK’s most essential services right now.
You can also check out Job Centre Plus' website for advice and vacancies.
You can also volunteer in your local community or with organisations needing support. Look at the NCVO website for more information.
We're working in line with the Government guidance on the coronavirus.
These can change very quickly and the best way to stay up to date is to visit the Government website, including the latest advice on lockdown measures and how to get tested if you are eligible.
It's important you stay on top of the latest health advice to stop the virus from spreading any further.
You can find advice and guidance on self-isolating, high risk people and much more on the NHS website.
Our partners at Mind have also issued guidance around staying on top of your mental health during these times. You can find it here - https://www.mind.org.uk/coronavirus-we-are-here-for-you/
Learn new skills during lockdown with the government’s new Skills Toolkit website, featuring free online courses in everything from maths and English to programming and digital marketing
Unfortunately, fraudsters are using the coronavirus outbreak to try and scam people out of money. Be aware of the latest scams and learn how to protect yourself with the latest advice here - https://www.gov.uk/government/publications/coronavirus-covid-19-fraud-and-cyber-crime/coronavirus-covid-19-advice-on-how-to-protect-yourself-and-your-business-from-fraud-and-cyber-crime