Find us

We operate across the East Midlands, Yorkshire and The Humber from two main bases in Gainsborough and Sheffield. 

Opening times*:

Monday - 8am - 5pm

Tuesday - 8am - 5pm

Wednesday - 8am - 4pm

Thursday - 8am - 5pm

Friday - 8am - 4.30pm

Saturday - Closed

Sunday - Closed

*These times are subject to changes for days such as bank holidays


We are always looking to improve the way we work and recent changes mean our neighbourhoods teams are going to be out and about in our communities even more.

So we’d like to remind you about the ways in which you can get in touch with us when you need us or have a query.

Your first port of call should always be our Customer Contact Centre. Our brilliant team are on hand throughout our working hours to answer your calls and should be able to help with many queries.

If you need to speak your Area Service Manager, you will need to make an appointment with them so they can either come to see you or arrange for you to pop into the office.

Appointments must be made to see one of our people to guarantee being able to meet them as our teams will be out and about more in the coming weeks and months.

To make an appointment, please call our freephone number 0800 0272057 or email us at

Our Gainsborough office

Acis House

Bridge Street



DN21 1GG

Our Sheffield office

Ground floor suite

Parkway works

Kettlebridge Road


S9 3AJ

Map to Gainsborough office

Map to Sheffield office

Contact us

You can contact us at any time on 0800 027 2057 or

Or ask us for a call back here:

Your details

Note: Questions marked by * are mandatory