In their shoes with a customer in need of support | In their shoes

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In their shoes

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In their shoes with a customer in need of support

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In their shoes with a customer in need of support

Mother and child silhouette

Many of our customers go through difficult times – maybe being independent for the first time, living with a disability or even struggling financially. In such cases often a little extra support can make a big difference. That’s why we launched our tenancy support service, Supporting Foundations, which can offer help to individuals and households, helping them to overcome any difficulties that may arise throughout their time with us.

We spoke to one of our customers who had just come to the end of their support.

How did you find out about supporting foundations?

I signed a tenancy agreement when I moved to my new home and was referred to my Tenancy Support Officer. I would see them, twice or three times a week. They showed me all the services and the support I could be offered. I then started seeing them more regularly and she helped me sort my bills, finances and school for my daughter.

How did the process of getting the support start?

It was just an assessment meeting first and we discussed how much it would cost for me to live in my new home. We discussed the basics and I was given my Acis pack with some useful information in. We also went through my finances and my benefits. 

They worked out my monthly income against how much I would need to pay to live here each month. It was the first time I lived on my own so I did not really have any idea on what I needed to pay and how I paid it.

She went through all my bills including my gas, electric, water, my phone, the internet and content insurance. Some of this was stuff I wasn’t even aware about! She also said I needed a TV licence, I use Netflix so I didn’t realise I needed this!

What has the support given you?

When I came to live here, I was isolated again as I had no links to the area. I had no friends and was staying in my home all of the time. My Tenancy Support Officer helped me to meet new people and took me to the Peer Link office that was close by. I met some helpful people including my Peer Link Support Worker.

I have mental health problems and a main concern is that I needed my medication from the pharmacy near my parents. They helped me with my medication and got me a four-week supply of meds, when I was originally told I would only get a one-week supply. If there had been a break in my medication people were worried I’d end up in hospital again. The support I got was fantastic and they were always on the phone trying to help me out.

Why do you think people should get this kind of help?

My Tenancy Support Officer has been amazing, not only do they help and support you at the beginning of getting a tenancy, but they continue the support. I was able to have them for the first ten weeks of my tenancy but this could have been extended if it was felt more support was needed.

They helped me to build my confidence. Before this, I was so withdrawn and isolated. I was given the confidence that I could do this on my own and that I can meet new people and run a happy home for myself and daughter.

You can discover more about Supporting Foundations and the other ways you can get our support, on our focus on you page.

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