Looking into boiler and heater problems | Infohub


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Looking into boiler and heater problems

What you will need

Step 1
Check the gas, electrical and water supplies to the appliance are turned on. It’s surprising how easily they can get accidentally switched off.

Step 2
Check the thermostat is turned up and the clock timer is on.

Step 3
Some boilers have a pressure gauge showing system water pressure, this usually needs to be at around the 1.5 bar. If it’s lower you may need to top your boiler up. You can read about topping up your boiler via our video on our website.

Step 4
Try putting your heating on maximum for a short while to see if you can get it back into action.

Step 5
If there’s been a power cut recently your heating clock programmer may have returned to it’s factory setting. Test the central heating by setting it to come on 15 minutes later - if that works, simply re-enter your preferred settings.

Step 6
Have a go at resetting your boiler to resolve the problem. Try turning the electrical supply to the boiler off and on - the switch is usually near the boiler or in an airing cupboard.

Step 7
You could have frozen pipes? In periods of coldness the condensate pipe of your boiler can freeze. You can refer to our ‘thawing condensate pipes’ info sheet on our website.

If you’re still having problems with heating in your house give us a call and one of our Prime engineers will take a look and help you out.

To download and print off an info sheet please click here.

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