Freephone
Freephone: 0800 027 2057
Paying your rent: 0330 041 6497
We understand that you might need or want to move house.
If you’re currently renting with us and want to move to another property we offer a wide variety of homes across cities, towns and rural communities in Lincolnshire, South Yorkshire, Nottinghamshire and Derbyshire.
We usually can’t transfer your tenancy to another address so if you want to apply for another one of our homes, you will need to apply to the council’s choice-based lettings system.
We know that situations change and there may be a need for you to leave the home you rent with us. If you wish to end our tenancy with us, you need to give us at least four weeks’ notice in writing which will start from the Monday following our receipt of your notice. You can move out before this date but we still need at least four weeks’ notice. You must return keys to us by midday at the latest on the Monday that your tenancy is due to end.
You can download the form below. Once you have completed it, please sign it and send it to us at the address below.
When you give us notice, we ask that:
If you have a joint tenancy, we can accept notice from one tenant on behalf of both tenants living at the property. If you have a joint tenancy and only one of you is leaving, please get in touch with us.
Once we receive your written notice, we will:
Download our tenancy termination form here
Once you have completed the form, you can return it:
For any more information, please contact us at info@acisgroup.co.uk or call on 0800 027 2057
Ending a tenancy following the death of a tenant
If you want to end a tenancy on behalf of a tenant who has died, you will need to provide us with a copy of the Grant of Probate confirming your status as the executor of the estate. Four weeks’ notice will need to be provided and you can complete the form below and send it to us with a copy of the Grant of Probate and a copy of the death certificate. You will need to clear the property and leave it in good condition.
If you don’t have the Grant of Probate, please complete the form below and send it to us with a copy of the death certificate. We will then be in touch to talk through next steps.
Download our tenancy termination form here
Once you have completed the form, you can return it:
For any more information, please contact us at info@acisgroup.co.uk or call on 0800 027 2057
One way to find another property to rent is to look for a mutual exchange.
A mutual exchange is where two or more tenants can apply to exchange their homes. If you want to look for an exchange partner, you can advertise your property details on the Homeswapper website where customers can register for free.
Homeswapper is the largest national mutual exchange service. You can also look for swaps by looking at local adverts in newsagents or post offices, where you are responsible for arranging any viewings. Make sure you’re happy with the condition of the property you are considering swapping with – we wouldn’t be responsible for any alterations or decoration if the exchange goes ahead.
Once you have found another household you are interested in swapping with, you and the tenant(s) you wish to exchange with need to complete the application form below. Each household needs to complete their own form and send it in to us. You’ll probably need to complete an application for any other landlords involved in the swap.
Things to consider:
Once we’ve received your application, we will:
If the exchange is approved to go ahead, we will agree an appointment to sign all the official documentation.
We’re on hand to help, so please contact us on 0800 027 2057 or info@acisgroup.co.uk if you need some support on this
Download our mutual exchange application for here
Once you have completed the form, you can return it:
If you are looking to move to a new home then check out our available properties to rent once you have registered with the choice based lettings system.