Freephone: 0800 027 2057
Paying your rent: 0330 041 6497
To make sure that your new home, along with every home we have, is ready to move into and is safe and secure, we have a lettable standard. The standard sets out our promise to you what you can expect from the home you are moving into.
Before you move in, we do lots of work inside your home to ensure it is safe and secure and ready for you. We will:
check the gas and electric connections are safe and carry out any work to anything that we feel might not be
test and inspect smoke alarms – and fit them if there aren’t already any in place
inspect and test burglar alarms, if they are supplied by us
carry out a visual inspection of the property to make sure it’s structurally safe, secure, weatherproof and is free from damp and woodworm
provide a handrail to all staircases to ensure its safe to use for everyone
check the windows, and re-glaze them where needed (in some cases this might happen after you move in).
fix any major defects to plasterwork, walls and ceilings so it is ready for decorating
ensure the kitchen has appropriate food cupboards and preparation areas
ensure you get at least two keys for each external door
ensure the inside of your home is clean and tidy before you move in
damaged floorboards and floor tiles where they might be dangerous
doors when they are faulty
cracked bathroom fittings, including replacing any missing plugs and chains
remove any structures like temporary outbuildings, garages, or ponds
replace or repair dangerous rainwater guttering and downpipes
clear any rubbish, including dog fouling
any pre-existing fuel debt for the property is cleared and meter readings are taken. We’ll automatically connect you to British Gas and if your home is on a pre-payment meter, we’ll place a small amount of credit on your account free of charge.
finish any outstanding works that we have told you about in your handover appointment. These will only ever be minor works as we always ensure your house is safe, secure and clean before you move in. We will ensure these works are completed within the first four weeks. And if the work is to be carried out inside it will always be by appointment at a time to suit you. All this is in line with our repairs policy.
And we will always provide ways for you to feedback to us and tell us about your experience. Find out more here.