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Acis to combat youth unemployment in West Lindsey

We are delighted to announce that we are leading on a new four-year programme supporting young people and local employers to increase youth employment. Launching this summer, we have ...

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Charity of the Year - Mind

As an organisation we keep our people and customers’ wellbeing at the forefront of what we do. Back in March, our people voted to make Mind, the mental health charity, our Charity of the Year...

Our Heroes is back!

After last year's success we're relaunching Our Heroes. We're going to make it bigger and better! We work in great areas, serving fantastic communities with brilliant people. And we wan...

Manor Assembly day of action

This week we joined Manor Assembly and took part in another Community Action Day, this time, in the Lower Manor area of Sheffield. The aim of the day was to bring the community together and make t...

Breaking the mould – our green paper response

We’re calling on the government to make reforms to the Decent Homes Standard, develop more meaningful key performance indicators and continue to fund more homes and services in the social housing sector.

They are some of the 14 recommendations outlined in our response to the government’s social housing green paper – A new deal for social housing – published in August 2018.

The initial green paper focused on five key themes:

  • Ensuring homes are safe and decent
  • Effective resolution of complaints
  • Empowering residents and strengthening the regulator
  • Tackling stigma and celebrating thriving communities
  • Expanding supply and supporting home ownership

As a housing provider currently owning and managing about 7,000 properties in the Midlands and North of England, spanning 14 different local authority areas, we officially responded to the paper through the government’s consultation exercise.

Of the 48 questions posed by the government in the green paper, we responded to 40. These represented the most appropriate themes relating to our history, current activity and proposed work, and more importantly which matter most to the people organisations like us are here to support – our customers.

Responses, led by our senior leaders and frontline teams, were formed through consultations with our customers through our Local Management Board, Tenant Led Scrutiny Panel and our insight survey, providing us with feedback from more than 250 customers.

Our responses include relevant supporting evidence, including from our 2018 research report ‘More than bricks’, which explores the need for housing providers to deliver support services, recent customer insight survey results and recent performance data.

In addition, we have also engaged with and fed into other responses, including TPAS, the Chartered Instituted of Housing, the National Housing Federation, and the Research Users In Housing (RUSH) network.

We will be discussing our response with interested stakeholders at a roundtable event in February. Download ‘Breaking the mould’, our response to the green paper.



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