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Freephone: 0800 027 2057

Paying your rent: 0330 041 6497  

Our latest news

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Weather warnings this week

We’re aware that there are Amber and Yellow warning for our regions over the next few days. We want to remind you to stay safe during any adverse weather. Please be aware that our teams ma...

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Riverside Training | How to sign up to our online courses

With the new national lockdown forcing many of us to stay home, we’ve decided to temporarily move all of our courses online. By delivering our courses virtually, you can be sure that you&rsqu...

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Frozen water pipes | Keeping you and your home safe this winter

With the snow and ice making a sudden return this week, we wanted to remind our customers of how important it is to take care of your boiler. As the temperature continues to drop, you might notice ...

Our current service | What to expect and how to prepare

With the latest national lockdown underway, we want to keep you up to date with our services. Since March last year, we have been working to develop a plan to bring our full service back to our cus...

Christmas campaign sees 105 homes get handmade cards from local schools

2020 has been a difficult year for all of us, so to help bring some of the festive spirit to our customers, we launched our very own Christmas Card campaign!  

While the holidays are usually a time to relax and spend time with our families, we recognise this won’t be the reality for everyone.  

For many of our more vulnerable customers, travel restrictions and health concerns may mean that they’ll face spending the holidays alone.  

With this in mind, we spent December working with four schools across Market Rasen in Lincolnshire to make festive cards for their local community.  

Thanks to the students and staff of De Aston Secondary School and Market Rasen, Middle Rasen and Legsby Primary Schools, we were able to gather 105 homemade Christmas cards to go towards the campaign. 

The cards were then hand-delivered by our Area Service Manager, Charlotte Wright, to residents living in our nearby sheltered housing schemes.  

Sadly, some of these residents have spent lockdown alone, but with the help of these local schools, we were able to bring the spirit of Christmas right to their doorsteps. 

Thank you to everyone that took part - we couldn't have done it without your help! 

Did you know we also offer support to our customers struggling during lockdown through our EP19 project? 

Backed by funding from The National Lottery Community Fund, the project is designed to reach out to our customers and check-in on both their physical and mental wellbeing.  

We offer support over the phone and can signpost customers to organisations that can help with things like: 
- loneliness, 
- delivering food and prescriptions, 
- financial advice, 
- home aids and adaptations, and  
- education, training and employment opportunities.  

If you or someone you know could use our support during this difficult time, we’re here to help. 

For more information or to get in touch with a member of our team, call 0800 027 2057 or email us at EP.Support@acisgroup.co.uk 


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