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Riverside Training joins the Acis family

Gainsborough-based training company Riverside Training has joined the Acis family, after it was acquired from Stallard Kane Associates. We’ve acquired Riverside Training as part of our work t...

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Live chat and Facebook extended hours!

To make sure we’re here when you need us most, starting next week, we’ll be available on live chat and Facebook until 8pm on Mondays and Tuesdays. This gives you an opportunity to sort ...

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Have your say on rent flexibility

We’re considering extending rent flexibility to all our socially rented properties and we’d like you to have your say. Currently, around 80% of our socially rented properties are subjec...

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Say YES to rebuilding your business

Our employability programme matching young people to West Lindsey employers is back – and could help you rebuild your business after lockdown. We run the Youth and Employer Support (YES) prog...

Customers helping shape the way we work

We are always looking for ways to improve how customers can contact us and use our services in flexible ways. 

One way we have done this is with the introduction of our new live chat system – and we couldn’t have done it without you. 

Back in June we approached a group of customers who had expressed an interest in supporting us in testing the user experience of new digital services. 

And they did just that. 

Offering great feedback and giving our Customer Contact Centre team a great test, the five customers involved have helped shape the service to what it currently is. 

Each customer has received a letter of thanks responding to their feedback along with a £10 voucher for giving their time to help us deliver a new service for you. 

If you’re interested in getting involved in anything from scrutiny groups holding us to account or simply have some spare time to help us test and shape services like this, email yourvoice@acisgroup.co.uk for more details. 

We have some exciting plans so now is a great time to get involved. 

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