Our news

Freephone

Freephone: 0800 027 2057

Our latest news

image-WLDC 410 SMALL by Electric Egg 2019 5ds_5341.jpg
Riverside walk plans approved

Our plans to extend the riverside walkway in Gainsborough have been approved...

image-March 2018 photoshoot (7).jpg
Gas safety – Annual appliance services

As a landlord, we have a legal duty to service and maintain any gas appliances to keep you safe in your home. To do this, we must complete an annual gas safety check on the appliances in your home....

image-March 2018 photoshoot (213).jpg
Customers helping shape the way we work

We are always looking for ways to improve how customers can contact us and use our services in flexible ways.  One way we have done this is with the introduction of our new live chat system &n...

image-mask.png
Face covering guidelines

On Friday 24 July, new government guidelines came into effect around the use of face coverings. In line with those guidelines we’ve updated our protocols so that we can provide you with the b...

Customers helping shape the way we work

We are always looking for ways to improve how customers can contact us and use our services in flexible ways. 

One way we have done this is with the introduction of our new live chat system – and we couldn’t have done it without you. 

Back in June we approached a group of customers who had expressed an interest in supporting us in testing the user experience of new digital services. 

And they did just that. 

Offering great feedback and giving our Customer Contact Centre team a great test, the five customers involved have helped shape the service to what it currently is. 

Each customer has received a letter of thanks responding to their feedback along with a £10 voucher for giving their time to help us deliver a new service for you. 

If you’re interested in getting involved in anything from scrutiny groups holding us to account or simply have some spare time to help us test and shape services like this, email yourvoice@acisgroup.co.uk for more details. 

We have some exciting plans so now is a great time to get involved. 

Comments

Add a response »
*

No comments yet: why not be the first to contribute?

We have placed cookies on your computer to help make this website better. We will assume that you're OK to continue

Change cookie settings: