With thousands of appointments every year, it’s vital to us that you know who is attending your home.
Please ask for identification before allowing anyone into your home, even if they tell you they’re from Acis or Prime.
All of our employees carry ID badges which they will be happy to show you before you let them in.
On some occasions, we use contracting partners to deliver some of the work we do.
We will make you aware of these contractors before they attend.
If you have any concerns about the identity of workers when they arrive, please call us on 0800 027 2057 and we will verify identities and answer any questions you may have.