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YES - Youth and Employer Support programme launching this summer

We are delighted to launch the new four-year programme supporting young people and local employers to increase youth employment - YES. Beginning this summer, we have received almost &poun...

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New Acis fleet hit the road to improve repairs

We are proud to announce that we have committed to major investment to improve efficiency of our repairs and maintenance service, Prime. In partnership with Days Fleet, almost 80 new vehicles will ...

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Accelerate meets Riverside

Our Customer Support Officer for the Accelerate programme recently attended Riverside Training in Gainsborough to discuss the service. Sharon Redfern attended the coffee club and caught up with two...

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Acis to combat youth unemployment in West Lindsey

We are delighted to announce that we are leading on a new four-year programme supporting young people and local employers to increase youth employment. Launching this summer, we have ...

Texting is here!

Text us

Last year, we told you about our plans to introduce our new texting service to help you get information from us quickly and easily.

Now it’s here.

You can now text us to receive updates about your rent balance or request a call back from one of our friendly customer contact centre team.

We’re also planning to expand the service to updates about rent arrears, gas servicing, repairs appointments and customer satisfaction.

It’s all part of our plan to offer you better ways of communicating with us. We’re also working on some exciting changes to our website to enable you to manage your own tenancy more effectively – but we’ll tell you more about that when the time is right.

How it will work

To find out how much your rent balance currently is, text BALANCE to 07800002270. This will trigger an automated response back to you if we have your correct mobile phone number stored on our system.

To request a call back, text CALLBACK to 07800002270. One of our trusty team will get back to you as soon as possible.

Texts cost your standard network rate.

To update your contact details, call us on 0800 027 2057.

We take your privacy seriously and we abide by the GDPR and Data Protection Act 2018. You can view our privacy statement on our website at www.acisgroup.co.uk

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