Last year, we told you about our plans to introduce our new texting service to help you get information from us quickly and easily.
Now it’s here.
You can now text us to receive updates about your rent balance or request a call back from one of our friendly customer contact centre team.
We’re also planning to expand the service to updates about rent arrears, gas servicing, repairs appointments and customer satisfaction.
It’s all part of our plan to offer you better ways of communicating with us. We’re also working on some exciting changes to our website to enable you to manage your own tenancy more effectively – but we’ll tell you more about that when the time is right.
How it will work
To find out how much your rent balance currently is, text BALANCE to 07800002270. This will trigger an automated response back to you if we have your correct mobile phone number stored on our system.
To request a call back, text CALLBACK to 07800002270. One of our trusty team will get back to you as soon as possible.
Texts cost your standard network rate.
To update your contact details, call us on 0800 027 2057.
We take your privacy seriously and we abide by the GDPR and Data Protection Act 2018. You can view our privacy statement on our website at www.acisgroup.co.uk