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More than bricks - research report - out now

Social housing providers should take a lead in delivering support packages to help people overcome barriers in their lives, according to our new report.

Our new ‘More than bricks’ report argues that many social housing tenants are struggling to find the help they need and social housing providers are best placed to provide such support.

If you'd like to read our report, click here

Our latest news

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Closing times - Wednesday 12 September

On Wednesday 12 September (tomorrow) we will be closing our reception and contact centre an hour early at 3pm for staff training. Our emergency repairs line will remain open throughout. We will ...

Voluntary Right to Buy pilot launched

We are taking part in the Voluntary Right to Buy pilot. The Voluntary Right to Buy (VRtB) is a scheme where assured tenants of housing associations will have the chance to buy their homes discounte...

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Today is #InternationalDayofCharity! Back in June 2017 we adopted Alzheimers UK as our charity of year and we have raised a fantastic £1,068.55 for the cause! This was raised thr...

Our Heroes Awards shortlist revealed

We have had an amazing response to the Our Heroes awards this year with almost a hundred nominations across the three categories. Our judging panel have studied the nominations and have agreed on a...

We’re delivering value for money

ASM Angie at door with customers with dog

We have delivered more than £2 million in social value to our communities over the last year.

We have worked out that for every £1 we invested in our ‘wrap around’ community activities in the last 12 months, £16 in social value was achieved.

The figure was calculated through the Housing Associations’ Charitable Trust’s social value calculator and features in our 2016/17 Value for Money Statement, which outlines the many new ways it has supported its customers.

 Some of our other main achievements include:

·    Investing £196,000 in the areas around our homes through the Better Places project.

·    Investing £100,000 in the refurbishment of nine of our sheltered accommodation schemes

·    Saving customers an average of £250 on their energy bills

·    Creating more than £350,000 in energy through renewable energy systems

·    Embedded a new Supporting Foundations support service to help reduce abandonments and tenancy turnover

·    Attracted external funding worth £42,000 to deliver community initiatives

·    Saving £2,000 a year through mediation to resolve antisocial behaviour

The last year has also seen changes in our operational model, forming a fully-owned repairs and maintenance subsidiary company to save the organisation money and improve services for our customers. Further changes are planned to develop a fresh culture around the organisation in a bid to significantly increase customer satisfaction.

Adrian Chamberlain, Director of Finance at Acis, said: “We are more than bricks and mortar. We focus on the people who live in our homes and the communities in which they live. We are committed to putting people first and aim to provide a level of service that not only meets expectations but enhances the lives of our customers by making a positive difference. A huge part of what we do is about making sure our customers receive value for money services from us.

“Our latest Value for Money Statement shows we are more cost-efficient than most in the sector, and our overall basket of benchmarking information shows that our performance levels are generally better than average and on an improving trend.

“We’re proud of our achievements over the last 12 months, but we know we need to continue with our commitments and achieve even greater things in the months and years ahead. We look forward to coming up with new and exciting ways to deliver our services to our customers and grow as an organisation.”

Posted in Corporate


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