Our performance

We’re committed to providing better homes, better services and, ultimately, better lives for our customers. But to do that, we need to track how we’re performing and look at the impact we’re having on people’s lives. Providing value for money is an important part of what we do. We have a duty to our customers and a regulatory requirement to ensure every penny we get is used wisely to produce the best standards and services possible. 

Intro to priorities

Its important to us that we monitor how we are doing against achieving our strategic priorities. Each year we set clear targets that monitors activity to help us get one step closer to achieving our priorities, and in turn achieiving our corporate strategy.  Find out how we are doing against some of our 2017/18 priorities here:

Customers

81% of customers are satisfied with the quality of their home

81% of customers are satisfied with the overall quality of service

83% of people are satisfied with their neighbourhood

84% of customers say their rent provides value for money

60% of customers say their views are listened to and acted upon

65% of customers are satisfied with the repairs and maintenance service

Partnerships

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Efficiency

Click the image below to view our value for money metrics

Click to download our Value for money statement

Click the image below to view our value for money statement

Click to download our Value for Money Statement

 

Growth

New homes delivered in 2017/18

16 new homes for sale delivered in 2017/18

54 homes for rent delivered in 2017/18

22 Student accommodation properties delivered in 2017/18

 

 

 

Performance - reports intro

But that’s just a snapshot of what we’re achieving. To read more, view our latest reports. 

Annual report 2017/18

Annual report 17/18

 

Our corporate strategy

strategy front cover.

Annual Report 2016/17

Annual report and financial statements 2017

Annual report 2015/16

Annual report 1516 summary