Our performance

We’re committed to providing better homes, better services and, ultimately, better lives for our customers. But to do that, we need to track how we’re performing and look at the impact we’re having on people’s lives. Providing value for money is an important part of what we do. We have a duty to our customers and a regulatory requirement to ensure every penny we get is used wisely to produce the best standards and services possible. 

Intro to priorities

It's important to us that we monitor how we are doing and track our performance against what our customers want from us. See how we're performing here:

Performance - reports intro

But that’s just a snapshot of what we’re achieving. To read more, view our latest reports. 

Annual report 2018/19

Our annual report 2018/19  


Our corporate strategy

strategy front cover.

Annual Report 2016/17

Annual report and financial statements 2017

Our Value for Money statement 2017/18

Value for money statement 1 Value for money statement 2

Value for money summary

VFM 2016/17  

Annual report 2015/16

Annual report 1516 summary