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We’re committed to providing better homes, better services and, ultimately, better lives for our customers. But to do that, we need to track how we’re performing and look at the impact we’re having on people’s lives. Providing value for money is an important part of what we do. We have a duty to our customers and a regulatory requirement to ensure every penny we get is used wisely to produce the best standards and services possible.
It's important to us that we monitor how we are doing and track our performance against what our customers want from us. See how we're performing here:
But that’s just a snapshot of what we’re achieving. To read more, view our latest reports.