Customer Service Skills

Develop the skills and confidence needed to provide effective customer service in a range of workplace settings.

This course will explore what good customer service looks like and why it is important to different types of organisations. You will learn how to identify customer needs, understand the different types of queries and requests customers may have, and consider how businesses adapt their approach to different customer groups.

You will also explore different methods of communication used in customer service and how to present a positive, professional image through your behaviour and communication.

By the end of the course, you will have a better understanding of customer service and the key skills needed to support customers effectively.

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All materials are provided  

No further information required 

Classroom/theory based 

Learners will be asked to complete a personal learning record and weekly feedback during their course.   

The tutor will offer regular feedback through informal and formal methods. 

Learners may be asked to research employers or, career pathways in their own time. 

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