Support when you need it

Moving somewhere new can feel like a lot, but you won’t be figuring things out on your own. 

At Acis Students, our onsite teams are here to support you throughout your stay. Whether you need help settling in, have a question about your flat, or just need pointing in the right direction, there’s always someone available to help. 

Two women sitting chatting in reception

What support includes

Our teams are here to help with: 

  • Settling in and getting to know your building
  • Questions or issues in your flat or with flatmates
  • Wellbeing support and guidance
  • Practical help with parcels, maintenance, or your tenancy
  • Signposting to additional university or external support services if needed  

Meet your onsite team

Each Acis Students property has a dedicated onsite team who are your first point of contact during your stay.

Woman sitting on sofa reading a book

Sheffield

Our team at The Trigon and One Brittain Street are based onsite and available to help with day-to-day queries, wellbeing support, and anything related to your accommodation. They also run regular events and activities to help you feel part of the community. 
Two women talking over a reception desk

Nottingham

At Raleigh Park and The Village, the onsite team are here to support you from move-in through to the end of your tenancy. Whether you have a question, concern, or just need advice, they’re always happy to help.
Women drying the dishes in a student kitchen

How to access support

If you need support during your stay, you can: 

  • Visit the reception or onsite office at your property
  • Speak directly to a member of the onsite team
  • Contact the team:
    • Sheffield: 0114 294 5680 or trigon@acisstudents.co.uk 
    • Nottingham: 0115 855 9008 or raleighpark@acisstudents.co.uk
  • For urgent issues outside of office hours: 

If you’re not sure who to speak to, just reach out - we’ll always point you in the right direction.