Frequently asked questions

All first-year students need to apply for accommodation through the accommodation office at University of Nottingham.

If you have gone through clearing and have now have a place at university, you may still be able to book your stay with us – as long as we have room available. Go through the normal booking process or call us on 0115 855 9008 and we’ll talk you through it all.

All rooms are allocated on a first come first served basis. If there are en-suites available, you may be able to get one. If not, we can add you to the en-suite waiting list once you’ve accepted a tenancy on another type of room available.

Whatever room you choose, you’ll always have a bed, desk, chair, wardrobe, chest of drawers, shelves and noticeboard. Standard rooms have three quarter beds, while en-suite rooms come with a private bathroom. You’ll need to bring your own bedding, though. The room is yours for the time you’ve booked it for – there’s no need to move things out for holidays and so on.

Kitchens come adequately equipped with a cooker, microwave, fridge, freezer and kettle. You will need to provide your own crockery and cooking utensils. Starter packs are available to pre-order before you arrive.

The internet is provided by Glide and will be around 50 Mbps

No. We’ll sort this for you. All our students are automatically covered by Endsleigh Insurance. However, this cover may not be sufficient for your needs, for example if you have expensive computers and smart phones so we strongly recommend you review your policy and upgrade your cover if you feel you need it. Visit Endsleigh's website to check your policy details.

On arrival you will be given a key to your room, giving you access to your flat and your allocated bedroom. You’ll also be given a fob, which will give you access to the block you live in, laundries, access to the junior common room and facilities in Sillitoe Court. 

If wish to obtain a parking permit, this fob can be updated at reception to give access to the car park barrier – although we can’t do this for visitors unfortunately. 

The keys and fob are solely your responsibility and if lost you will be required to pay for a replacement. We advise that you take good care of these and do not pass to others due to the associated risks to not only your own belongings but of those belonging to your flat mates.

Our on-site cleaning team will clean block communal areas like the common room and laundrette, but you and your flatmates will be responsible for cleaning your flat. Flats will be checked fortnightly to ensure the property is being well maintained.

You can personalise your room using accessories and bedding, which you need to provide yourself. We ask that you don't put posters on your walls as you’ll have to pay for any damage caused.

We have on-site laundry facilities with plenty of washers and dryers. We use a cashless top-up card system, and we’ll talk you through it all when you get here.

We have on-site car parking available for an additional fee. Please email us at raleighpark@acisstudents.co.uk to find out more.

Yes, we have plenty of secure bike storage units on site. We recommend that you bring a bike lock.

Guests are permitted for a maximum of two consecutive nights in any week but must sleep in your room with you. Nobody is allowed to sleep in the lounge or kitchen area. If you are going to have a guest, you must email their name and the dates they’re staying to raleighpark@acisstudents.co.uk and you can obtain a free visitor parking permit from reception. 

All letters and deliveries will be delivered directly to your flat and we have an Amazon parcel delivery container on site. We do not accept parcels or post in reception, so please ensure that you are available to collect deliveries.

Students can use our communal facilities, including the quiet room, ball court, outdoor gym, barbecue and common room with smart TV, pool table and table tennis table.

Rent, however you choose to pay, is due on or before date of check in.  

Pay in instalments: you may pay in three instalments if you can obtain a UK based guarantor. This is someone with a UK home address, over the age of 18 and either in full time employment or a homeowner. The split of instalments is 40%/40%/20%.  

Pay in full: pay the full sum of rent in one payment. You must pay in full if you cannot obtain a UK based guarantor.

The junior common room committee, supported by the Student Union and Residential Experience Team, organise events on and off-site throughout the year. The Resident Tutor team organise events such as exam de-stress workshops, free bicycle maintenance, and Guide Dog Meet and Greets. The on-site team also organise welcome BBQs, charity fundraising events and special events.

Sorry, pets are not allowed.

You can visit reception and fill out a repair form or call us directly to report the issue. If it is a leak or an emergency issue, please let us know as soon as possible to prevent any damage in your flat.

We allow transfers from around mid-October each year. If we can find you a suitable transfer, we will move you as soon as you are ready. Please note that there is an administration fee of £45 prior to moving in and £50 once you have moved in. Please speak with the on-site team for further information.

You will need to purchase a TV licence if you wish to watch or stream live TV in your flat. We recommend that you get a TV for your communal area and share the cost between you and your flatmates.

Yes, that’s fine. But it’s important to let us know as soon as possible. Please screenshot your rejection letter from UCAS along with your name and reference number. Send the screenshots to raleighpark@acisstudents.co.uk and we’ll process deposit refunds if applicable.

If you didn’t get the grades you needed for your place at university, or you got better grades than expected, you may be eligible to be released from your contract. Please send us information about why you’re no longer able to come within three days of you receiving your results. Our team will talk to you about how to process any refunds if applicable. Please see our cancellation policy for more details. 

If you pay a deposit, it’ll be held securely by the Deposit Protection Service. You will be sent an email advising you of your Deposit ID, which you should keep safe to enable you to get your deposit back.

Jubilee Campus is an 8–10-minute walk away. University Park Campus is a 15–20-minute walk, or you can catch the free University hopper bus from Jubilee Campus. We also have an e-scooter hub on-site, but you’ll have to make sure you abide by e-scooter laws.

A 25-minute walk or 5–10-minute bus ride. The Pink line buses are £1 with a student card.

There is a Lidl across the road and a Tesco Express about seven minutes' walk away. International supermarkets are also within walking distance.

There is a health centre on University Park Campus and a doctor's surgery ten minutes' walk away on Ilkeston Road.

At the local Tesco Express.

A 25-minute walk away at Maid Marian Way.

A ten-minute walk away on Ilkeston Road.

There is a JD gym across the road behind Lidl, and the university gym is on Jubilee campus.

Bus 2 goes directly from Ilkeston Road to Victoria Bus Station. The Indigo bus goes directly to Broadmarsh Bus Station from Derby Road. The train station is a 3-minute walk from Broadmarsh Bus Station.

On Ilkeston Road, two minutes' walk away

We offer summer stay lets every year from the end of our 44-week contracts in July until mid-September. Please contact the on-site team for further information.

We work hard every summer to prepare the site and your rooms for your arrival so unfortunately, we generally can’t allow you to move in earlier than your start date in September. If we are able to allow you to move in earlier, we will let you know in advance.

Your safety on site is one of our top priorities. The on-site team are available during office hours, and we have CCTV running 24/7. Outside of office hours, security safeguarding colleagues are based on site, ensuring security is in place 24/7. We have recently installed new block doors and a gate entry system to one of the main courts. Our Resident Tutor team are also available out of hours for welfare support and advice.