10 Dec 2025
Lincolnshire-based housing association, Acis Group, has been ranked among the top social housing providers in the country.
The not-for-profit group, which owns and manages nearly 7,000 homes across Lincolnshire, Nottinghamshire, Derbyshire and South Yorkshire and the Humber, has been ranked 46th out of 353 organisations, placing it in the top 13% of the country’s housing providers.
The results follow the publishing of all social landlords’ Tenant Satisfaction Measures (TSMs) performance for 2024/25 by the Regulator for Social Housing, last month (November 2025).
Since 2023, the Regulator of Social Housing requires all social housing providers in England to gather and report on 22 TSMs each year to assess how well they are performing. These include how satisfied customers are with the services they receive and the homes and areas where they live, how landlords listen to customer feedback and handle complaints, and how they keep homes safe.
The results mean Acis Group, which in addition to its core landlord services, provides education, skills, training and employment services across its communities, sits within the upper quartile of social housing providers nationally.
While customer satisfaction with the overall service from the organisation for 2024/25, has remained consistent with the previous year at 80.4%, there are areas where satisfaction has improved further. Satisfaction with repairs has increased by 3.6% to 84.7% while satisfaction that communal areas are well maintained has jumped more than 6% on the 2023/24 figures.
Elsewhere, further perception measures show similar upward trends, including satisfaction that the organisation listens to views and acts on them, and treats customers fairly and with respect.
Alongside the high satisfaction ratings, a range of performance measures for the organisation were also in the upper quartile rankings, including building safety compliance, homes being safe and well maintained and repairs response times.
Greg Bacon, chief executive at Acis Group, said: “We’re very pleased to see that our levels of customer satisfaction rank among the highest in the sector, as well as the ongoing improvement across many of the measures, underling our commitment to the home and quality services as corporate priorities for the group. It is testament to the passion and dedication of our teams, that I see every single day, putting the customer at the heart of everything they do.
“We know, however, that this survey is only a point in time and we’re committed to continuing to make sure our customers feel heard and can help us improve our services even further, not only through future TSM surveys but the many other ways our customers can have their say.”
You can find out more information about our 2024/25 TSM report on our TSM page.