Freephone: 0800 027 2057

Paying your rent: 0330 041 6497

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Our performance

See how we’re performing against our targets

Tracking how we perform

It’s important that we track how we perform to see how we can improve. 

We track our performance against a set of key indicators and publish the results regularly, particularly through our Annual Reports.  

Our latest data shows that in 2021/22:

  • Overall customer satisfaction is 84%.
  • 93% of our customers say our homes and services provide good value for money.
  • 86% of our customers are satisfied with the quality of their home.
  • 84% of our customers are satisfied with their neighbourhood as a place to live.
  • 77% of our customers are satisfied with our repairs service.
  • Almost 98% of our customers sustain their tenancy for over 12 months.
  • Every single one of our homes is officially Gas Safe. 
  • We developed 182 much-needed homes in our communities, including 89 for rent, 52 for shared ownership and 42 for sale. 
  • We supported customers to reduce rent arrears by £60,000
  • We secured £9m in funding for projects to help local communities
  • Our work generated more than £2.91m in social value to our communities.
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What do you think about our performance?

We can only improve if people tell us about their own experiences. We have a range of ways for people to get involved and have their say through our Your Voice activities.