Tracking how we perform
It’s important that we track how we perform to see how we can improve.
We track our performance against a set of key indicators and publish the results regularly, particularly through our Annual Reports.
Following an In-Depth Assessment by the Regulator of Social Housing in December 2025, Acis Group retained its G1/V2 rating.
This means the regulator judges Acis Group to have strong governance arrangements (G1) and that it is financially viable and able to meet its obligations, although it must continue to manage some material risks (V2).
In-Depth Assessments are carried out to ensure housing associations are well governed, financially resilient and able to continue providing safe, reliable services and homes for customers.
Our 2024/2025 annual report
- Overall customer satisfaction is 82%.
- Number of homes, including Shared Ownership: 6,801
- We invested over £39.7m to provide new affordable homes.
Our Environmental, Social and Governance report
Discover more about our commitment to ESG and read our Environmental, Social and Governance reports
Our Tenant Satisfaction Measures
Tenant Satisfaction Measures (TSMs) were introduced from April 2023 as part of the Regulator of Social Housing’s (RSH) new consumer standards. Read about them below.
Making a difference in 2024/2025
Discover more about how we've made a difference at Clip and Riverside Training in 2024/2025.
What do you think about our performance?
We can only improve if people tell us about their own experiences. We have a range of ways for people to get involved and have their say through our Your Voice activities.
Our Annual Report to Tenants
Our Annual Report to Tenants explains how we have performed over the past year, how we have invested in our homes and services, and the difference we have made for our customers and communities.