Tracking how we perform
It’s important that we track how we perform to see how we can improve.
We track our performance against a set of key indicators and publish the results regularly, particularly through our Annual Reports.
Our 2023/24 data
- Overall customer satisfaction is 79%.
- Number of homes, including Shared Ownership: 6,738.
- We invested over £20.6m to provide new affordable homes.
- We supported 6,637 students across CLIP, Riverside and Acis Students.
- We worked across 27 Local Authorities.
Our Environmental, Social and Governance report
Discover more about our commitment to ESG and read our Environmental, Social and Governance reports
Our Tenant Satisfaction Measures
Tenant Satisfaction Measures (TSMs) were introduced from April 2023 as part of the Regulator of Social Housing’s (RSH) new consumer standards. Read about them below.
Making a difference in 2022/2023
Discover more about how we've made a difference at CLIP and Riverside Training in 2022/2023.
What do you think about our performance?
We can only improve if people tell us about their own experiences. We have a range of ways for people to get involved and have their say through our Your Voice activities.
