Improving our services through research
As an organisation, we don’t stand still. We’re always looking to improve our services and the things we can offer our customers.
One of the ways we strive for improvement is by undertaking independent research looking at various topics that surround our work. We also make recommendations as to how other organisations, including government and regulatory bodies, could change to improve the impact we all have on people’s lives.
More than bricks (2018)
This research paper looked at how social housing providers could take more of a lead in delivering support packages to help people overcome barriers in their lives. Read more
Breaking the mould (2019)
Our response to the social housing green paper – A new deal for social housing – looking at how the government could reform the Decent Homes Standard. Read more
Great Expectations (2019)
This research paper looked at social housing customers’ service expectations and how organisations could improve to meet demand.