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Support available during energy price rises

13 Apr 2022

We’re all aware that we’re experiencing a global rise in energy prices and our customers and tenants may feel the impact more than ever this year. On average, the energy prices have risen by 54%.

From 1 April, the energy price cap will rise from £1,277 to £1,971. This is almost a £700 increase for the average household. The price increases are out of our control and set by the energy providers.

However, if you are struggling, please take a look at the links below.

Government support

The government announced that the support they’re giving to help households with rising energy bills for 2022 to 2023.

What’s available for customers?

  • £200 discount on energy bills this autumn. This will be paid back automatically over the next five years, starting from the financial year 2023-24.
  • £150 non-repayable Council Tax payment for all households that are in Council Tax bands A-D. We expect our customers to receive this money in/after April.
  • £144 million has been given to local authorities to support households who need support but are not eligible for the £150 non-repayable Council Tax payment.

For more information visit:

National Energy Action (NEA)

The NEA is a national charity working to end fuel poverty. Find out more about advice and information around heating your home.

Citizens Advice

Citizens Advice is a great starting point for anyone who is struggling with debt and money management. 


Ofgem are energy regulators in the UK. On their website, you’ll find a range of advice and latest information on what support is available in regard to the rise in energy prices. Find out more.

And don’t forget to keep an eye on the government’s website for further updates and support:

If you're a tenant and struggling to pay your rent, please give us a call on 0800 027 2057.

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