13 Oct 2026 | Posted by Mike Underwood
Acis Group's customer engagement platform, Your Voice, is celebrating its second anniversary after continuing to grow as a powerful channel for customers to shape services, influence decisions and share their views.
Since launching two years ago, the online platform has attracted more than 10,000 visits and generated more than 1,200 customer contributions, helping ensure customer voices are at the heart of the organisation's work.
So far, customers have helped shape crucial policies including our Vulnerabilities Policy, to include stronger recognition of neurodiversity, dementia, caring responsibilities and social isolation, our Repairs Policy and our Service Standards.
John Bargh, Head of Customer Operations, said: “Your Voice was created to make it easier than ever for customers to tell us what matters to them and influence the services they receive. Two years on, it's fantastic to see so many customers taking the opportunity to get involved and share their views.
"The growth we've seen during the past year shows that customers want to play an active role in shaping our services. Every contribution helps us understand what we're doing well, where we can improve and how we can deliver the best possible experience for customers."
The latest figures show that during its second year alone, from September 2025 to August 2026, Your Voice welcomed 6,233 visits, received 577 contributions and attracted 117 new registrations.
Since its launch, the platform has recorded:
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10,470 visits
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1,216 customer contributions
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201 registered users
Through Your Voice, customers have been able to take part in consultations, provide feedback, complete surveys and help shape decisions on a wide range of services and projects across Acis.
If you want to have your say and get involved, register here: https://www.yourvoiceacis.co.uk/