5 Dec 2022
This Wednesday (7 December) will see the latest part of our repairs improvement work rolled out.
From Wednesday, you will now receive text message communication from us every step of the way with your repair.
This means you will be kept right up to date with the progress from the moment your appointment is booked.
You will receive a text message from us on the following milestones:
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Repair confirmation – when your repair has been booked in and an appointment has been made
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Repair reminder – the day before your appointment
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We’re on our way – when our engineer is on their way to see you
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Cancellation confirmation - if you need to cancel your appointment we will confirm this by text
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Satisfaction survey – once your repair has been completed, you’ll receive our satisfaction survey to give your feedback on how we did
If you are aware that your contact details may not be up to date on our systems, please call us on 0800 027 2057 or message us on our live chat system and let our team know.
This is part of our ongoing commitment to continue to improve our services for you.