17 Jan 2023
In 2022 many of you got involved in our Together with Tenants activity – from Your Voice month in February to discuss its and giving us feedback.
What have we been doing recently?
At the end of the summer we held a Repairs Discuss It where you discussed our new repairs policy and recommended any changes you wanted to see.
In October we headed to Dunstall Walk in Gainsborough to Love your Street. Local residents, West Lindsey District Council and members of our team all came together to clean the street and work together as a community.
In October, we also asked for your opinion on our new kitchen provider. We asked customers to choose between different types of kitchen units and cupboards to help us put together our options for new kitchens.
Our Customer Voice Panel and Scrutiny Group discussed topics from empty properties to safer communities and provided recommendations of how we could improve our service.
And in December we held our annual Christmas event, with many of you coming to Gainsborough Uphill Community Centre to make reindeer food, do some Christmas crafts and have lunch.
Claire Tunstall, our Customer Engagement Coordinator, said: “We have a longstanding commitment to customer engagement, having been accredited by TPAS (the tenant engagement experts) since 2008. Our customers are our number one priority.”
Find out how you can get involved email yourvoice@acisgroup.co.uk