3 Jul 2023

What is antisocial behaviour (ASB)?

ASB can be anything from low-level nuisance to serious violent or criminal behaviour. It includes behaviour that impacts negatively on people’s quality of life in and around their home.

Examples of what could be considered ASB are:

  • Noise nuisance, like regular late-night parties.
  • Verbal abuse or threats of violence to others.
  • Intimidating or harassing others.
  • Criminal behaviour, like storing stolen goods at a property.
  • Drug use or drug dealing from or near a  property.
  • Domestic abuse.
  • Hate crime.

Examples of what we might not consider to be ASB are:

  • Babies crying.
  • Children playing considerately.
  • Parking disputes.
  • One off parties or BBQs.
  • Noise transference due to poor sound insulation.
  • Everyday behaviour occurring at unusual times, for example, due to different working patterns.
  • Neighbour disputes such as social media arguments or unpleasant staring.

How we deal with ASB and the ASB Case Review

You can log an ASB concern in your MyAcis account, by using Live Chat on our website or by giving us a call.

If you’re a victim of persistent ASB and have made several complaints then you can also submit your complaint for an ASB case review, which was previously called the Community Trigger.

The ASB case review is there to review the responses already given to an ASB complaint.

It is independent of Acis and several agencies are involved in the case review process; they’ll inform you of the outcome.

The ASB case review process doesn’t replace our formal complaints process if you’re unhappy with the service you’ve received. 

To find out more about the ASB case review and what’s involved, you can find  lots of information on the Government’s website.

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