20 Oct 2023

You will be aware about the flooding or the potential flooding happening across our areas. The recent heavy rains have created some challenges, and our teams are working to help our communities.

Our Customer Service Centre has been inundated with high call volumes, and we appreciate your patience as we do our best to help those in need. Please understand that we are prioritising our most vulnerable customers and those in the most affected areas.

If you find yourself facing flooding issues, here are some steps you can take to protect your home:

  1. Block External Vents: Check and block all external vents to your home to prevent water from coming in. This will help reduce the risk of further flooding inside your property.
  2. Seal Doors Securely: Ensure your doors are sealed properly. Lift the handle up to ensure a tight seal to prevent water from seeping in. A secure seal can make a significant difference.
  3. Use Towels for Extra Protection: Place towels around your doors to soak up any excess water that may be entering your home.
  4. Unplug electricals: Electricity and water are a dangerous combination, unplug any electrical items that might be affected by flooding.

In addition to these steps, please listen to local news and updates which can help keep you safe an minimise the impact of the flooding on your home.

We're actively monitoring the situation. If you have any urgent concerns or require assistance these emergency numbers below may be of help. 

Reporting flooding

Sheffield City Council flood reporting or for river, brook and stream flooding you can call: 0114 273 4567.

Sheffield City Council also have information about sandbags

West Lindsey District Council: or call: 01522782082

Emergency Northern Power number: 105

You can find numbers to report flooding for your local area through the Government website

To report road flooding you can find your local council’s support on the Government website.

If your local river is flooding you can contact the Environment’s Agency here: 0800 80 70 60.

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