24 Jan 2024
Last night Acis clinched a prestigious award in collaboration with MRI at the National Housing Maintenance Federation (NHMF) Awards 2024. This recognises the success of the partnership, which has revolutionised the way in-house engineers respond to repairs and maintenance tasks.
Acis and MRI joined forces to create and develop a technical solution that achieved remarkable results within just 12-months. This partnership is called 'Operative Autonomy' and is powered by MRI Repairs, and its success has led to Acis and MRI winning the Most Innovative Property Service category at an Award Ceremony
One of the most notable outcomes of this partnership is the significant improvement in customer satisfaction. We have seen a substantial reduction in missed appointment compensations since the new system was introduced. Since December 2022, we have achieved an impressive 95% overall job satisfaction rate, reflecting real-time responses from customers participating in a monthly survey via text.
Greg Bacon, Acis Chief Executive, wanted to really celebrate this success, "Last night Acis celebrated innovation and collaboration at the NHMF Awards. Together with MRI, we have transformed our approach to repairs and maintenance, empowering our in-house engineers to proactively tackle challenges and make a positive impact for our customers. Congratulations to everyone involved on winning this prestigious award."
This award really shows our commitment to delivering exceptional services and driving positive change in property management.
Congratulations Repairs Team!