12 Mar 2024

Your Voice is transforming.

We’re committed to continually improving our homes and the services that we offer. But we don’t just make changes for the sake of it. We want to hear exactly what you think.

At the end of the day, who knows the place you live better than you?

There are currently six different ways you can have your say on what matters to you – whether that’s our performance, reviewing our processes and policies, or just giving us your views.

Over the years Your Voice has seen us organise, community days, afternoon teas, litter picks, and hold focus groups about repairs, complaints and specific local concerns. We’ve also sat with our Customer Voice Panel, who are a focus group of Acis tenants, discussing our performance and where we can improve.

In 2024, we’re talking that a step further!

Your Voice is going digital!

Alongside our customer digital champions group, we’re creating an online community that’s all about hearing your voice and sharing ideas 24/7.

There will be online areas specific to your neighbourhood, and more general places to share your thoughts and get involved, we’ll be working together to shape our communities and improve our services.

But don’t worry, we’ll still be out and about in our communities doing everything we’ve done before, from community days to walkabouts with your Area Service Manager. You’ll be able to get involved on your phone, computer, or tablet as well, in lots more ways than ever before.

Your Voice is there to share ideas and have your say. It won’t affect your MyAcis account.

Keep your eyes peeled for more updates about Your Voice coming this spring.

Want to be involved in the customer digital champions group? Get in touch at yourvoice@acisgroup.co.uk

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