2 Jul 2025
Our Safer Communities team is here to help keep your communities safe, and for you to report any antisocial behaviour (ASB), should you need to.
As part of anti-social behaviour awareness week, we spoke with Tracey, one of our safer communities officers, to find out what happens in her day.
Starting the day
I start my day by logging into my emails and our internal reporting system to check if anything new has come in overnight. Emails could be anything from internal updates about the organization to requests for information from other agencies like the Police and West Lindsey District Council (WLDC), to online reports of anti-social behaviour (ASB) from tenants.
Each morning, we have a daily team catch up where we discuss our priority tasks for the day and allocate any new cases.
Sorting through ASB reports
My first report today involves reports of music being played at an exceptionally loud level at an address. I get in touch with the complainant to let them know how to access the Noise App and submit recordings for monitoring. The Noise App allows our tenants to measure noise nuisance in their home. Once access is given, we then monitor this for two weeks to enable us to understand if the noise meets the threshold to be dealt with under our ASB policy.
Another report is about a disturbance in the street overnight. Damage has been caused to property and threats have been made to a resident. The perpetrator is our tenant. The police were called, and our tenant was arrested. I telephoned the complainant to find out the details of what has happened, then contact the local Police team for any update. I update the report and keep the case open for active monitoring.
Another case I am working on involved an ASB letter drop to all residents. There have been some ASB in a block of flats, so the letter drop is requesting that they report any issues via our website or through MyAcis (our online tenancy management website). We’ve had reports of excessive banging on doors, leaving communal doors open and shouting into the early hours of the morning, which is causing a nuisance. I decide to hand deliver the letters to the flats, so that I can speak to residents to gain a better understanding of the issues and how they are affecting them. We work in close partnership with the police, so I emailed the neighbourhood policing team asking if they’ve had any reports submitted. We have an information sharing agreement with the police and this helps us tackle anti-social behaviour jointly.
Meeting with customers
Later in the afternoon I receive a phone call from our Customer Service Team regarding a tenant I had an appointment with yesterday. They came into reception to speak with me. I have some time in between other appointments, so I pop down to speak with them. We talked through some of the issues which had been reported and came up with an action plan on how we could work together to address the concerns.
End of the day
I work part time, so I make sure all my notes are on our shared system for the team and then log off for the day.