Acis Group Privacy Statement
Acis Group Limited and all associated group subsidiaries are committed to respecting your privacy and complying with the latest data protection and privacy laws. Each company within Acis Group Limited that processes personal data is registered as a Data Controller.
The registrations with the Information Commissioners Officer (ICO) are:
- Acis Group Limited (Z6965261)
- Acis Development Services Limited (ZA584875)
- Campus for Future Living Limited (ZB930400)
- Riverside Access and Training Centre CIC (Z3587963)
- Community Learning in Partnership (CLIP) CIC (Z1884686)
- Plus Skills Development Limited (ZA093284)
Our principal address is:
Acis House
57 Bridge Street
Gainsborough
Lincolnshire DN21 1GG
This Privacy Statement covers the processing of your personal data when visiting www.acisgroup.co.uk/ .
Our website contains links to third party websites that are outside the control of Acis Group Limited. You are encouraged to read third-party privacy notices before entering your personal information.
If you have any questions about this Privacy Statement, our practices, or your dealings with any part of Acis Group Limited, you can contact Governance team at the above address, email us on privacy@acisgroup.co.uk or telephone our Customer Contact Centre on 0800 027 2057.
This Statement may change at any time so please review it from time to time.
Acis Group Limited, August 2025
Why do we need to collect and store personal data?
Information we collect about you when you visit www.acisgroup.co.uk will be governed by this Privacy Notice together with any company privacy notices posted on websites that you may link to.
Acis Group Limited believes that the responsible use of personal information collected on this website is critical to its business objectives and reputation.
What personal information may we collect about you?
Most of the information we collect about you is obtained directly from when you first come to us and for our housing management purposes.
Below we list some of the most common categories of personal information we may collect about you when you engage with us.
- Your contact details (including, name, title, postal addresses, telephone numbers and email addresses) to keep in touch with you and/or contact with you.
- Your consent preferences.
- Cookies, with your consent.
If you would like a full list of what personal information we collect about you, please contact the Governance team at the above address, email us on privacy@acisgroup.co.uk or telephone our Customer Contact Centre on 0800 027 2057.
How do we use your personal information?
Your relationship with us will determine why we collect information about you. Below is a list of the most common reasons of what we may collect and use your information for.
- Respond to and deal with an enquiry if you contact us under legitimate interest or where we have your consent.
- Supply you with goods and/or services that you have requested.
- Facilitate your access to online services.
- Obtain your views to enhance your experience with Acis Group Limited.
- To signpost you to additional Acis services.
- Any other processing for which you have given your consent, for example receiving marketing information, cookies.
If you would like a full list of what personal information we collect about you, please contact the Governance team at the above address, email us on privacy@acisgroup.co.uk or telephone our Customer Contact Centre on 0800 027 2057.
How long will you keep my personal information?
Information is only kept for as long as necessary for the period it is required, in line with our Retention Schedule and UK GDPR.
Sharing with organisations providing services to us
We may share your details with third parties including:
- Third parties who work in partnership with Acis Group Limited
- Our third-party suppliers/service providers who perform functions on our behalf under contract, support our systems, operations and/or processes.
In each case, we will ensure that we only share with organisations that we trust to safeguard your personal data as required by applicable laws.
If you have a specific query regarding how long we retain your information please contact the Governance team at the above address, email us on privacy@acisgroup.co.uk or telephone our Customer Contact Centre on 0800 027 2057.
Securing of your Personal Data
We take our responsibility for the protection of your personal data seriously. We implement policies and procedures to keep your data secure and we keep these under close review. Occasionally our processors or sub-processors may process information outside the European Economic Area (EEA). Where this happens, we will ensure that the processor is compliant with the data protection legislation including transfer agreements that incorporate approved model clauses.
Consent
Where we need your consent to collect and process your personal information, we will ask for your consent. Where we rely on consent you have the right to change your mind and withdraw that consent at any time by using the unsubscribe links on our communications or contacting the Group company who is relying on your consent to communicate with you. If you withdraw your consent, we will cease using the personal information processed under that consent, unless we have some other legal obligation or legitimate interest to continue to use it.
What rights do I have with regards to my personal data?
To exercise your privacy rights please send your request in writing to us. Your enquiry will be shared with those companies who process your personal data. You may be required to verify your identity for security purposes.
Your rights are outlined below:
- The right to access information we hold about you, why we have that information, who has access to the information and where we obtained the information from.
- The right to correct and update the information we hold about you. If the data we hold about you is out of date, incomplete or incorrect you can inform us and your data will be updated.
- The right to have your information erased. If you feel we should no longer be using your data you can request that we erase the data that we hold.
- The right to object to processing of your data. You may request that we stop processing information about you.
- The right to request restriction of processing of your personal data.
- The right to withdraw consent, where we are relying on consent to process your personal data.
We will comply with your request where it is feasible to do so within one month of receiving your request.
To exercise your rights please either:
Email: privacy@acisgroup.co.uk
Write:
The Governance and Data Protection Team
Acis House
57 Bridge Street
Gainsborough
Lincolnshire DN21 1GG
If you are not satisfied with the information provided in this Privacy Notice, please contact us in the first instance so we can resolve your queries or provide you with any additional information required.
Alternatively it is your right to contact the Information Commissioner. For more information please visit the Information Commissioner’s office at www.ico.org.uk/concerns or call them on 0303 123 1113.
Cookie notice
What are cookies?
A ‘cookie’ is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while they're browsing. There are a range of different cookies, some of which are necessary to make the website work properly e.g. those that make a video work. Other cookies may be used for analytical or tracking purposes, for example Google Analytics. These enable us to improve the website experiences for all users e.g. Google Analytic.
Cookies are widely used to enable the website to work properly (e.g. ensuring that the right personal information collected is attached to the individual who submitted it when collecting information), using information you have provided to the Data Controller. You may delete and block cookies from this site, if you wish. However, please be aware that this could affect the experience of our website. If you would like further information relating to cookies and what they do and how to delete them, please visit www.aboutcookies.org or www.allaboutcookies.org .
Visiting our website
When someone visits our website, we collect standard internet log information and details of visitor behaviour patterns, using Google Analytics. We do this to find out things like the number of visitors to various parts of the site.
We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered from this site with any personally identifying information from any source.
If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Third Party Cookies
We sometimes embed video content and photos from websites and the embedded content may present cookies from these websites. Similarly, when you use one of the share buttons on our website, a cookie may be set by the service you have chosen to share content through, for example the Facebook Pixel.
You should check the relevant third-party website for more information about these cookies, as this Privacy Statement does not cover links to other websites.
Accepting Cookies
If you do not choose to accept cookies, it will reduce our ability to provide you with the best experience we can. By rejecting or deleting cookies the next time you visit, the website will treat you as a new user and you may be asked to provide information that you have previously submitted.
The use of cookies on our websites
Acis Group
|
Cookie Name |
Provider |
Purpose / Description |
Expiry |
Type / Category |
|
_fbp |
Facebook (Meta) |
Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. |
3 months |
Marketing / Advertising |
|
_ga |
First Party (Google Analytics) |
Registers a unique ID used to generate statistical data on how the visitor uses the website. |
1 year |
Analytics |
|
_ga_9Z4M1094NW |
First Party (Google Analytics) |
Stores and counts page views; specific property/container for Google Analytics. |
1 year |
Analytics |
|
_gid |
First Party (Google Analytics) |
Registers a unique ID used to generate statistical data on how the visitor uses the website. |
24 hours |
Analytics |
|
osano_consentmanager |
Osano |
Stores the user’s cookie consent preferences. |
1 year |
Necessary (Consent) |
|
osano_consentmanager_uuid |
Osano |
Stores a unique ID for the user’s cookie consent. |
1 year |
Necessary (Consent) |
|
PHPSESSID |
Website (PHP Server) |
Preserves user session state across page requests |
Session (browser close) |
Strictly Necessary |
Acis Students (Operates as part of Acis Group Ltd)
|
Cookie Name |
Provider |
Purpose / Description |
Expiry |
Type / Category |
|
_fbp |
Facebook (Meta) |
Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. |
3 months |
Marketing / Advertising |
|
_ga |
First Pary (Google Analytics) |
Registers a unique ID used to generate statistical data on how the visitor uses the website. |
1 year |
Analytics |
|
_ga_YDRDVTMRFM |
First Party (Google Analytics) |
Stores and counts page views for a specific Google Analytics property/container. |
1 year |
Analytics |
|
_gid |
First Party (Google Analytics) |
Registers a unique ID used to generate statistical data on how the visitor uses the website. |
24 hours |
Analytics |
|
_gat_UA-155535700-1 |
First Party (Google Analytics) |
Used to throttle request rate (limits data collection on high traffic sites). |
1 minute |
Analytics / Performance |
|
osano_consentmanager |
Osano |
Stores the user’s cookie consent preferences. |
1 year |
Necessary (Consent) |
|
osano_consentmanager_uuid |
Osano |
Stores a unique ID for the user’s cookie consent. |
1 year |
Necessary (Consent) |
|
studentsPopup |
Website (Custom) |
Likely used to control display of a popup for students (e.g., to avoid repeatedly showing it). |
Session (browser close) |
Functional / Preferences |
Riverside Training
|
Cookie Name |
Provider |
Purpose / Description |
Expiry |
Type / Category |
|
_fbp |
Facebook (Meta) |
Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers. |
3 months |
Marketing / Advertising |
|
_ga |
First Party (Google Analytics) |
Registers a unique ID used to generate statistical data on how the visitor uses the website. |
1 year |
Analytics |
|
_ga_S9PMN96NBS |
First Party (Google Analytics) |
Stores and counts page views for a specific Google Analytics property/container. |
1 year |
Analytics |
|
osano_consentmanager |
Osano |
Stores the user’s cookie consent preferences. |
1 year |
Necessary (Consent) |
|
osano_consentmanager_uuid |
Osano |
Stores a unique ID for the user’s cookie consent. |
1 year |
Necessary (Consent) |
Campus for Future Living
The Campus for Future Living has a separate cookie policy . Please read the cookie policy carefully as it contains important information on how cookies are used on the website. The policy should be read together with this Privacy Statement.
Clip
Cookie information under review.
Plus Skills Development Limited
Cookie information under review.
NB: Acis Development Services Limited does not have its own website.