Our news


Freephone: 0800 027 2057

Paying your rent: 0330 041 6497  

Our latest news

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Weather warnings this week

We’re aware that there are Amber and Yellow warning for our regions over the next few days. We want to remind you to stay safe during any adverse weather. Please be aware that our teams ma...

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Riverside Training | How to sign up to our online courses

With the new national lockdown forcing many of us to stay home, we’ve decided to temporarily move all of our courses online. By delivering our courses virtually, you can be sure that you&rsqu...

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Frozen water pipes | Keeping you and your home safe this winter

With the snow and ice making a sudden return this week, we wanted to remind our customers of how important it is to take care of your boiler. As the temperature continues to drop, you might notice ...

Our current service | What to expect and how to prepare

With the latest national lockdown underway, we want to keep you up to date with our services. Since March last year, we have been working to develop a plan to bring our full service back to our cus...

Getting in touch with us during the pandemic

As we continue to offer our services during the pandemic, we wanted to thank our customers for their patience and support during these difficult times.

While we continue to adapt our services, we wanted to remind you of the various ways you can get in touch with us should you need to.

If you'd like to speak to our Customer Contact Centre, you can do so by calling 0800 027 2057 or by emailing us at info@acisgroup.co.uk

You can find our opening hours by clicking here.

If you need to get in touch after our Customer Contact Centre has closed, you can do so by calling 0800 027 2057 where you will be redirected to our emergency line. 

Alternatively, you may find our digital channels useful for resolving any non-emergency queries.

You can contact us on Facebook or through our live chat service which can be found on our homepage or by clicking here.

Our team will be available to chat to you on weekdays at the following times:

  • Monday and Tuesday: 9am - 8pm
  • Wednesday to Friday: 9am - 4pm

Lastly, if you'd like to get in touch but you're not in any rush, you can fill out our contact form on our website and we will give you a call back. You can find this form here.


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