We are proud to announce that we have committed to major investment to improve efficiency of our repairs and maintenance service, Prime.
In partnership with Days Fleet, almost 80 new vehicles will hit the roads to carry out repairs and improvements on our homes by July.
After feedback from customers and its engineers, we committed to reviewing our vehicle fleet and now it has come to fruition.
We have also worked in partnership with Bott Ltd to fit out the new fleet with racking and utilities specific for each work stream.
These improvements mean the vans, which have been branded by Elite Signs, will now be properly equipped to get each repair done at the first time of asking, reducing the need for a return visit.
Greg Bacon, Acis’ Chief Executive, said: “This is a big step forward in improving our repairs and maintenance service for our customers.
“We are very excited to make this change which keeps our customers’ needs at the forefront of our decisions.”
The partnership with Days Fleet will also help improve the performance of our repairs and maintenance service by managing the fleet of vehicles. This means, amongst other benefits, that should a vehicle break down, a replacement van will be available to use, saving the need to wait for the van to be fixed.
Aled Williams, Managing Director of Days Fleet said: “Days Fleet continue to be proud to secure the funding and fleet management for another public sector organisation and are delighted to assist Acis with their vehicle requirements.”
Deborah Stewart-Downs, Head of Business Development at Bott LTD said: “We are delighted to be able to collaborate on this key initiative with Acis, working together to design and equip vans to support safe and efficient daily working.
“The in-vehicle storage will assist in the organisation and visibility of tools and parts, reducing time wastage and helping the drive towards customer service excellence within the Prime team.”
Our new fleet project team was based at Elite Signs in Gainsborough throughout the roll out process.
Clive Anderson, Managing Director of Elite Signs said: “The sign writing of the new fleet has been quite a logistical challenge with four vehicles per day throughout May being completed by Elite. The Acis project team were based at Elite throughout the roll out and we are delighted to say this sizeable project has gone extremely well.”
This project forms just one strand of our major transformation project, which is aiming to revolutionise the way we work.