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Services that could help you while self-isolating

On this page you'll find services and community initiatives to help you during these uncertain times. These include shops who'll deliver groceries to your home, take-away meals for the vuln...

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Service update | Coronavirus

As the Coronavirus situation continues to develop, we are monitoring how we can continue to deliver our service to you with as little disruption as possible. We remain as flexible as we can be and ...

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#ViralKindness initiative

It's especially important at times like this that we help each other and the communities we live in. We've been aware of the #ViralKindness initiative and we'd like to help spread the k...

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Gainsborough Uphill Community Centre now closed

We've made the decision to close down Gainsborough Uphill Community Centre in line with the advice given out by the NHS and Prime Minister.  Any activities that usually take place will hav...

Service update | Coronavirus

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As the Coronavirus pandemic continues, we are monitoring how we can continue to deliver our service to you with as little disruption as possible.

As of 16 March, we are continuing to deliver a business as usual service as much as we can, but we have made a few changes.

We need you to support us in making sure we are all safe.

If you, or someone in your household is suffering from symptoms of potential or confirmed Coronavirus, please let us know as soon as you can.

This is so we can make sure we can still support you as much as possible if you have a pre-booked appointment or repair.

As it stands, if you or someone in your household has symptoms and are in self-isolation we will not attend if you have a reported non-emergency repair, but we will support you as much as we remotely.

If you do have a reported emergency repair and you or someone in your household has symptoms or are in self-isolation, we will work with you to make sure we can do all we can to make your home safe.

Firstly, we will try to diagnose the repair with you over the phone to see if it can be fixed or give you a temporary fix until your period of isolation is over.

If this can’t be done, we will work with you to make sure our engineer can attend your home with as little contact with you as possible. If it can’t be fixed during that appointment, we will put in all measures to make sure your home is safe before returning when your period of isolation is over.

This is changing regularly, and we may need to change our services accordingly. We will update you as often as possible.

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