As the Coronavirus pandemic continues, we are monitoring how we can continue to deliver our service to you with as little disruption as possible.
As of 16 March, we are continuing to deliver a business as usual service as much as we can, but we have made a few changes.
We need you to support us in making sure we are all safe.
If you, or someone in your household is suffering from symptoms of potential or confirmed Coronavirus, please let us know as soon as you can.
This is so we can make sure we can still support you as much as possible if you have a pre-booked appointment or repair.
As it stands, if you or someone in your household has symptoms and are in self-isolation we will not attend if you have a reported non-emergency repair, but we will support you as much as we remotely.
If you do have a reported emergency repair and you or someone in your household has symptoms or are in self-isolation, we will work with you to make sure we can do all we can to make your home safe.
Firstly, we will try to diagnose the repair with you over the phone to see if it can be fixed or give you a temporary fix until your period of isolation is over.
If this can’t be done, we will work with you to make sure our engineer can attend your home with as little contact with you as possible. If it can’t be fixed during that appointment, we will put in all measures to make sure your home is safe before returning when your period of isolation is over.
This is changing regularly, and we may need to change our services accordingly. We will update you as often as possible.