When the world changes, it’s important we change with it.
As part of our commitment to delivering the best possible service to you, we’ve made some changes.
The main change is that we’ve extended the hours we’re available to you. From 1 April, our customer service centre will now be on hand from 8am-9pm Monday-Friday with many different ways to contact us.
One thing that won’t be changing is that phone lines will be open during our normal office hours of 8am-5pm.
However, we know that many people can’t talk to us during normal office hours so we’re now more contactable than ever. You can also use our Live Chat function on the website until 9pm daily! Our team will be on hand to answer any queries and help out whenever you need them.
From 5pm each day and all day weekends, our emergency phone line will still be available for those emergency repairs that may crop up from time to time.
But that’s not all – You can now manage your tenancy with us 24/7 with our new customer portal, MyAcis! Here you can manage many aspects of your tenancy - including paying your rent online - at the touch of a button and message us and non-urgent queries directly through the system. To register simply visit the Acis Group website, head to www.myacis.co.uk or call us on 0800 027 2057 and our team will be on hand to help you through the process.
Rent payment changes
We are no longer able to take payments over the phone. Due to security requirements, we cannot take payments directly. If you need to make a rent payment there are many other ways you can make these payments, including through AllPay on 0330 041 6497. If you have any questions, please give us a call on 0800 027 2057.