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Freephone: 0800 027 2057

Paying your rent: 0330 041 6497  

Our latest news

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RIVERSIDE | Emily lands job days after picking up new care skills

A Gainsborough woman has landed her first ever job in the care sector just days after taking part in a new trailblazing local skills programme. Emily Eatock, 25, had been unemployed for six months ...

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Satisfaction increases – but we’ll strive to improve

Satisfaction levels among our customers are at an all-time high – but we know we can still do better. Every three months, we undertake our satisfaction survey to see how you – our custo...

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We’re there for you when you need us

When the world changes, it’s important we change with it. As part of our commitment to delivering the best possible service to you, we’ve made some changes. The main change is that w...

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Easter opening times

As we approach the Easter Bank Holiday weekend, we want to quickly remind you of our opening hours over this period. We will be closed from 5pm Thursday 1 April until 8am Tuesday 6 April. During...

We’re there for you when you need us

When the world changes, it’s important we change with it.

As part of our commitment to delivering the best possible service to you, we’ve made some changes.

The main change is that we’ve extended the hours we’re available to you. From 1 April, our customer service centre will now be on hand from 8am-9pm Monday-Friday with many different ways to contact us.

One thing that won’t be changing is that phone lines will be open during our normal office hours of 8am-5pm.

However, we know that many people can’t talk to us during normal office hours so we’re now more contactable than ever. You can also use our Live Chat function on the website until 9pm daily! Our team will be on hand to answer any queries and help out whenever you need them.

From 5pm each day and all day weekends, our emergency phone line will still be available for those emergency repairs that may crop up from time to time.

But that’s not all – You can now manage your tenancy with us 24/7 with our new customer portal, MyAcis! Here you can manage many aspects of your tenancy - including paying your rent online -  at the touch of a button and message us and non-urgent queries directly through the system. To register simply visit the Acis Group website, head to www.myacis.co.uk or call us on 0800 027 2057 and our team will be on hand to help you through the process.

 

Rent payment changes

We are no longer able to take payments over the phone. Due to security requirements, we cannot take payments directly. If you need to make a rent payment there are many other ways you can make these payments, including through AllPay on 0330 041 6497. If you have any questions, please give us a call on 0800 027 2057.

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