Flexible payment options

Your rent pays for your house and the services we provide for you. We know everyone is different, so we offer a range of flexible payment options.

  • By Direct Debit – the simplest and most convenient method. Simply set up monthly instalments on any day to suit you. You can set one up in MyAcis or call us on 0800 027 2057 and we'll help.  
  • Online – you can pay through our AllPay system online, but you’ll need a payment card which you can order through our customer service centre.  
  • Over the phone – use your debit or credit card to pay by calling our dedicated automated phone line on 0330 041 6497.
  • By Standing Order – you can pay through your bank or building society, weekly or monthly. Call us on 0800 027 2057 and we can help you set it up.  

Unlike private landlords, we don’t ask you to pay a bond, but you’ll pay at least one weeks’ rent in advance to give you a safety net just in case your circumstances change. It’s also important you tell us about any changes to the people living in your home as it may affect your payments.  

It’s your responsibility to pay your rent but we also offer support if you’re struggling to pay, including budget planning and independent financial advice. Further help may also be available to you via Housing Benefit or Universal Credit, though the amount you may get through your benefits could be less than the rent for some of our homes. Our Supporting Foundations and CLIP and Riverside Training teams can help you overcome any barriers you might have.