Help to improve our service
We’re committed to continually improving the homes and services we offer. But we don’t just make changes because we feel like it. We want to hear exactly what you think.
Over the years our Your Voice programme has seen us organise community days, afternoon teas and litter picks, hold focus groups about repairs, complaints, and specific local issues, as well as sitting with our Customer Voice Panel, discussing our performance and where we can improve. In 2024 we’re taking that a step further!
Your Voice is going digital.
With our customer digital champions group, we’re creating an online community that’s all about hearing your voice and sharing ideas.
The Your Voice platform provides you with the opportunity to tell us what you think, recommend new ways of doing things and influence the improvement and development of our service.
You can use Your Voice whenever it suits you, it’s available 24/7!
And it’s not just an online tool, Your Voice allows you:
- to share your thoughts on what's happening in your neighbourhood and your wider community;
- to review policies and strategies;
- to evaluate our performance and hold us accountable;
- to take part in surveys on a range of issues; and
- to tell us where we’re doing things well.
It’s not all policies and performance. They’ll be fun competitions and opportunities to recognise the amazing work happening in our communities too.
Your opinions, ideas, and contributions matter, so we’ll be feeding back what we’re doing along the way, so that we can provide the support you need when you need us.
You’ll need to register to take part. This is so that we can make sure we’re hearing a diverse range of voices on everything we’re doing. Registering won’t affect your MyAcis account.
Registration will be open from August 2024.
We cannot wait to hear your feedback!
Contact us
If you are interested in having your voice heard through any of our activities, call us on 0800 027 2057, email us at yourvoice@acisgroup.co.uk or fill in the form below.